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PT CIPTA KARYA TECHNOLOGY
Telecommunication & Technology

S.M.A.R.T.
Service Monitoring, Assurance, and Reliability Tools

Sistem pemantauan terpadu Service Performance, SLA, MTTR, dan Trouble Ticket (TT) Fiber Optic & Connectivity untuk wilayah operasional Sumbagut & Sumbagteng.

Prinsip Kerja Sistem (SRS Section 1)
Monitor → Detect → Analyze → Alert → Action → Verify → Improve
SLA Response
Max 15 Menit
SLA Prepare
Max 15 Menit
SLA Travel
Max 30 Menit
MTTR Recovery
Max 8 Jam
Hak Akses & Peran Akun (SRS Section 4)
• Management: Executive Dashboard, KPI tren & laporan otomatis.
• Service Assurance: Monitoring ticket, SLA, alert, analisis & action.
• Supervisor: Evaluasi kinerja area, assignment & verifikasi.
• Field PIC: 9-tahap lifecycle tiket, timestamp & root cause.
• Administrator: Master data, user RBAC, SLA policy & audit.
DB: smart_db RBAC Security v2.4
Autentikasi Pengguna
PT CIPTA KARYA TECHNOLOGY

Masuk ke Portal

Gunakan kredensial akun PT CIPTA KARYA TECHNOLOGY Anda atau pilih peran demo di bawah untuk evaluasi fitur sistem.

Default: admin123
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1-Click Akses Cepat per Peran (SRS): Pilih untuk Demo
👑
Administrator
User: admin • Master Data & Audit
Full Access
🛡️
Service Assurance
User: sa_sumbagut • SLA & Sheets Sync
Control Tower
💼
Management Executive
User: mgmt_lead • Executive KPI & PPTX
Dashboard & KPI
👔
Area Supervisor
User: spv_medan • Dispatch & Verification
Area Monitor
🛠️
Field PIC / Call Sign
User: pic_alpha • 9-Stage Ticket Lifecycle
Field Tech
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